Fees

Fees for treatment are due on the day the treatment is provided. We do not operate an account in arrears facility. In some circumstances, we reserve the right to request payment in advance for certain treatments. Payment methods accepted are:

• Cash
• Debit/Credit Card including American express

Sky Clinic Dental Center DMCC does not accept any payments by cheque.

Please note that unpaid accounts are routinely referred to a Debt Collection Agency or the Small Claims Court, and we reserve the right to recover all costs incurred in doing so.

Cancellations and Failed Appointments: We require a minimum of 24 hours notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time off for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a Failed Appointment Fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.

Continuity of Care

It is our policy for each patient to see the same dentist on a continuing basis, to provide continuity of care. Patients may choose which dentist they would prefer to see routinely. If, for any reason, a patient’s dentist is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing dentist within the Practice on a permanent basis can be arranged upon written request.

Personal Details:

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Complaint’s policy:

At Sky Clinic Dental Center DMCC we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made in writing by filling out a simple complaints form available from reception, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf. Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist

No tolerance/Abuse policy

We operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behavior, persistent missing and late cancellation of appointments (after multiple warnings). In these situations, Sky Clinic Dental Center DMCC reserves the right to refuse treatment and admission.

Data Protection Act:

We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Sky Clinic Dental Center DMCC. Copies of notes, radiographs and photographs can be made available on request, and we reserve the right to charge an administration fee for these.

Privacy Notice:

Sky Clinic reserves the right to share the patients’ information (i-e Pictures and personal Data) with its vendors, and other related personnel for the sole purpose of providing treatment for its patients. However, We will not share any information for any marketing purpose without written consent from the patients. We are committed to protecting your privacy when dealing your personal information. When using this website or attending our practices, you may be asked to provide information by which you can be identified, but you can be assured it will only be used in accordance with this privacy statement. Please click here to read the full Privacy Notice.